Exchange & Return Policy
For all return or exchange requests, write to support@wearbyus.com.
Window & eligibility
- Inform us of any issue within 7 days of delivery (including the day of delivery).
- Eligible cases: size issues, wrong item received, or manufacturing/print defect.
- We offer free exchanges for size issues (one-time per order) and correct wrong/defective items.
How exchanges work
- We’ll arrange a reverse pickup (where serviceable).
- We exchange for another size or the correct product of the same value.
- If the new item has a higher price, you’ll pay just the difference online.
Condition of items
- Items must be unused, unwashed, with original sticker/label attached, neatly folded, and securely packed to avoid transit damage. Returns not meeting these conditions may be declined.
Refunds
- Refunds are issued only for genuine defects/wrong items where replacement/exchange isn’t possible.
- Email us photos and details at
support@wearbyus.comfor a quick assessment. - In exceptional non-defect cases accepted for return, ₹100 will be deducted to cover reverse pickup logistics.
- Refunds are processed to the original payment method (or a bank account you provide).
Colour & design variation
- Minor variations in colour/print between on-screen previews and the delivered product can occur. Refunds/returns aren’t possible for slight variations.
Exclusions
- Used/washed items, hygiene-compromised returns, and discount/sale items are not eligible for refunds.
- Free size exchange on size issues (no refunds for size issues).
- One exchange/return request per order.
Quality check
- If our verification shows the defect was caused by improper handling after delivery, the claim may be declined. Please do not accept visibly damaged packages at delivery.
We reserve the right to refuse returns/exchanges that don’t meet this policy.
Support hours: 10:00 AM – 6:00 PM, Monday to Saturday (IST)